General
Frequently asked questions about Mathew
22 articles
Mathew's Platform
Potential questions about Mathew
(EN)👋 What is Mathew and how can it help me?Welcome!
(EN)🔡Which stages and subjects does Mathew help with?
(EN)⚖️Does Mathew comply with education law?
(EN)🏛️Which autonomous communities is it available in?
(EN)💌We want Mathew at our school — how do we do it?
(EN)What's new in the Chatbot
(EN)How the Smart Search works
Subscription
If you have questions about your subscription or subscription types, check here
(EN)⛓️💥I'm subscribed to a plan and want to cancel.
(EN)👩🏫Where can I manage my subscription?
(EN)👨🎓Can I use Mathew as an individual teacher?
Access and registration
Questions on how to access and register on the platform
(EN)✍️How can I create an account?
(EN)🔑I forgot my password — what do I do?
(EN)✍️Macmillan teacher registration
(EN)❓I'm a Macmillan teacher and didn't register using the Macmillan URL. What do I do?
(EN)👨🎓I'm a student and want to enter a Macmillan book code. How do I do it?
Technical support
Access the most popular questions about our technical support
(EN)🤷How can I get in touch to resolve a question?
(EN)🛠️My platform isn't working properly — what do I do?
(EN)🆘Are there videos or manuals for learning to use the platform?
Updates and improvements
Potential questions about our latest updates and improvements
(EN) How do I know if there are new features?
(EN) Can I suggest improvements to the platform?
Security and privacy
Learn more about data security and privacy
(EN)🔒Is the data secure?
(EN)📡What type of AI model does Mathew use?