If you experience any problem or issue with Mathew, don't worry: letting us know is quick and easy. To do so, follow these steps:
1. Log in to your Mathew account and look for the “Help” button, located in the top right corner of the screen.
2. Click “Help” and select the option to send a message.
3. Describe the problem in detail, including whether it's a technical fault, difficulty accessing content or any other issue. The more information you provide, the faster we can help you fix it.
Our support team will review your message and give you a personalised response as soon as possible, telling you the steps to resolve the issue and making sure you can keep using the platform without interruptions.
In addition, in the help section you'll also find tutorials, guides and answers to frequently asked questions that can help you solve simple problems immediately, without having to wait.
This way, both families and teachers can rest assured that any difficulty with Mathew can be resolved quickly, safely and efficiently.